GENERAL CONDITIONS OF THE INTERNET BOOKING SYSTEM:
Information: All the tourist information than you can read in this site are been given by tourist offices, stations, etc. and they are only general information, without obligation on the part of RV Hotels. We must specify that Rosa dels Vents act as borrower intermediary between the companies which give us their services and the final customer. Consequently, RV Hotels doesn't assume responsibility for loss, robbery or degradation of the personal belongings in our residences. Moreover, we remind you that we don't assume responsibility for forgetting the personal belongings inside our residences.
Stays: Stays will be minimum of 7 nights, specially2in the season high season, the rest of the season will be 4 nights minimum.
Bookings:Your booking is confirmed automatically once you receive the email confirmation of it. The credit card is provided only as a guarantee, we have not made any charges on your credit card. The total amount of your stay must be paid into the reception upon arrival. Payment methods accepted: Visa / MasterCard / Maestro and CASH.
Complaints: Whatever deficiency, anomaly or defect that you find in the services or during the stay, have to be communicated immediately to the reception team RV Hotels will accept and attend only the written complaints during the stay. If any complaint is noticed during the stay, we will not accept any complaint further.
Cancellations and Modifications: All modification and cancellation must be notified by writing and would involve cancellation expenses. If you decide to leave the apartment during your stay, you will not have the right of refund or reimbursement
Arrivals and Departures / The handing over of the keys::The handing over of the keys will be in the address indicated in the customer documentation.
The arrivals and the departures must be imperatively on the time specified. For the apartments, the arrivals will be on Saturday starting from 17 hrs and the departures, obligatory before 10 hrs. The apartment has to be returned in perfect conditions to the owner.
Participants number The number of people showed for the residence is the maximum occupancy permitted, considering the furniture and the planed facilities. This occupancy could not be exceeded (considering too children and babies). All additional person could be refused or it is the possibility too to add a supplement at the apartment price. RV Hotels doesn't assume responsibility for the customer admission in the apartments.
Complementary services Some residences have complementary services as TV hiring, extra beds, cradles, sheets hiring … Don't forget to check the cost of those services. The payment will be done directly on the reception.
Deposit: The amount (100€) must be paid at the arrival as guarantee of the well-conserved apartment conditions. After revising the apartment, the deposit will be returned after the handing over the keys. If somebody applies a deduction, it will be done at the moment.
Special Offers: The special offers and promotions will be applied in the days with lower rate. The promotions and offers will be applied only in the accommodation and never in the complementary services.
Swimming-pool and another services: In the most of our residences, the swimming-pools are uncovered, and without surveillance, except opposite indications. Opening dates are conditioned by seasonality criterions. We suggest you to check the opening dates of those services (mini-market, swimming-pools, restaurants …), RV Hotels doesn't accept any complaint for those concepts or reasons.
DATA PROTECTION ACT
In compliance with Law 15/1999, December 13, Protection of Personal Data (Act), we inform you that your personal information becomes part of a file owned by Viatges Rosa dels Vents, SA. The aims of this file are to comply with the obligations of the service and sending information about other products and services of our organization and / or other companies of Grup RV. The interested expressly authorizes by Viatges Rosa dels Vents, SA the processing of your data for such purposes and dispatch of information about products and services by any means, including electronic mail or equivalent. Also, be advised of the possibility to exercise, under the terms of the Data Protection Act, the right of access, rectification, cancellation and opposition to the processing of personal data, addressing Viatges Rosa dels Vents, SA, Avda Madrid no. 5 º 3 ª, 08028 Barcelona, where he provided the appropriate official forms
These prices are calculated according to the current tax norms. In case of any changes in tax regulations, the new norms will be implemented on the same (original) tax base.
Not included in the room fare: local tax of 0.99€ per night and person for people over 16 years. The maximum charge is 7 nights per customer. Payment directly at the hotel.